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Customers are treated badly. Not all customers. Not always. But many are and often. Some customers are bad. They treat firms badly. Firms have to react. Employees and customers endure the consequences.
With few exceptions, scholarship on creativity has focused on its positive aspects while largely ignoring its dark side. This includes not only creativity deliberately aimed at hurting others, such as crime or
A dead man hangs from the portal of St Paul's Chapel in Damascus. He was a Muslim officer - and he was murdered. But when Detective Barudi sets out to interrogate the
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The Dark Side of the Crescent Moon constitutes a historical and political analysis of the growth of radical Islam throughout the world. It shows how the spread of radical Islam in Europe
The Dark Side of Emotional Labour explores the work that the rest of society would rather not think about, the often unseen work that is emotionally disturbing, exhausting, upsetting, and stigmatising. This
The Dark Side of Close Relationships II is a completely new and up-to-date version of the original volume published in 1998, featuring new topics and authors. The volume showcases cutting-edge work on
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(This title is available on demand : expected date of dispatch will be 4-7 working days once ordered)The Dark side of the Kalahari is Hannes Lochner's third and latest addition to his
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