| Author | Peter Heisig , Jens Vorbeck |
| Format | Hardcover |
| ISBN | 9783540004905 |
| Publisher | Springer-Verlag Berlin and Heidelberg GmbH & Co. K |
| Manufacturer | Springer-verlag Berlin And Heidelberg Gmbh & Co. K |
This second edition presents updated and extended research results on business-process oriented KM, pro-active change management, KM strategy, knowledge structuring, and classifies more than 100 KM tools.
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