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How To Manage The It Help Desk - A Guide For User Support And Call Center Paperback 2ND Edition
The economic analysis of a building is a complex subject and traditionally it has focused on a single aspect of the structure or a single part of the construction process. Dr Tempelmans
Now in its second edition, the successful 'Development and Management of Visitor Attractions' has been fully revised and updated to cover the latest issues in this ever-changing area of tourism. New features/topics
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Development And Management Of Visitor Attractions Paperback 2ND Edition
The Power of Collaborative Leadership: Lessons for the Learning Organization helps business leaders realize the promise of organizational learning by sharing the lessons, insights, and best practices gained by two veteran managers
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The Power Of Collaborative Leadership - Lessons For The Learning Organization Paperback
Targetted towards students on hospitality management and licensed management courses, this is a practical guide to managing units in hospitality retail organizations. There are many examples of best practice from world-wide companies,
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Hospitality Retail Management - A Unit Manager& 39 S Guide Paperback
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Implementing Mentoring Schemes - A Practical Guide To Successful Programs Paperback
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The ability to successfully procure built assets is at the heart of the construction process and in turn at the heart of the procurement process is identifying the constantly evolving needs of
The authors focus on the following topics: Information Systems *Contribution of IS/IT to organisations *Systems concepts and attributes *Planning, reviewing and controlling with IS *Serving the end user - spreadsheets, databases, e-mail
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Managing Information: Core Management - Core Management Paperback
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Purchasing And Financial Management Of Information Technology Hardcover
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Information First - Integrating Knowledge And Information Architecture For Business Advantage Paperback
Organizations in the construction industry struggle with three key issues: quality management or better meeting customer expectations, supply chain management or more effectively working with suppliers to provide a seamless service to
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Total Quality In The Construction Supply Chain - Safety Leadership Total Quality Lean And Bim Paperback
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World Class Applications Of Six Sigma - Real World Examples Of Success Paperback
'Knowledge Management Foundations' is just what it claims, the first attempt to provide a secure intellectual footing for the myriad of practices called "knowledge management." A breath of fresh air from the
Return on Investment (ROI) remains one of the most challenging and intriguing issues facing human resource development and performance improvement professionals. Drawing on their expertise in developing and implementing ROI programs in
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The Project Management Scorecard - Measuring The Success Of Project Management Solutions Hardcover
Based on the success of contemporary projects to establish an online community of practice for Clarica Life Insurance Company's independent agents, this book combines theory and practice to outline a model for
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Leveraging Communities Of Practice For Strategic Advantage Paperback
Six Sigma Deployment provides a thorough understanding of the Six Sigma methodologies and its implementation in various industries. The authors offer practical information for successful implementation as well as what is needed
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Six Sigma Deployment Hardcover
This is a *different* book on change management. Using commonsense and practical advice tested in their work with hundreds of organizations, the authors walk the reader through clear guidelines and checklists to
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Breakthrough It Change Management - How To Get Enduring Change Results Paperback