Description
This book is about how to use neuro linguistic programming to improve communication in the medical consultation. It outlines the NLP tools that are most useful for physicians and explains how to use them to improve communication skills and develop new models of consultation. The book also includes skill-based exercises to make it easy to learn.
This practical book examines neuro linguistic programming (NLP) the knowledge and skills to detect and affect thinking patterns and applies it to each phase of the medical consultation. It outlines the NLP tools most useful to physicians who wish to understand and utilize the dynamic structure underlying the processes used by excellent communicators. It explains how improving communication skills and developing new models of consultation to incorporate into daily practice not only helps healthcare professionals become better communicators, but reassures patients, alleviating suffering and promoting healing. The book provides many case examples and includes skill-based exercises to ensure easy and effective learning. It offers fresh perspectives on challenging areas such as anger and aggression, dealing with complaints, breaking bad news, the heartsink patient, uncovering hidden depression and telephone consulting skills. The book should be relevant to all healthcare professionals, and of special interest to general practitioners, GP trainers, counsellors and medical students.
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