We want you to be completely satisfied with your purchase. You may return an unused item within 7 days for a refund, which will be subject to an inspection and validation of the return. The item must be returned in its original packaging and include all accessories and parts.
If the item is damaged or defective, or the incorrect item was sent to you in error, please log a return request within 15 days of delivery. We will arrange to collect the item from you at no charge.
I ordered a pair of skullcandy hesh 2 headphones on the 13 March 2017, after many unanswered emails they said that they would arrive at the end of the week. After many failed attempts to contact them- they eventually said that they were unable to get the headphones and that a refund would be issued. On the 5 April they sent an email saying that I had been refunded but no refund was to be found. It is now almost 3 months later and I have still not received my refund nor have they answered me
Hi, I have posted here before for the same problem, I ordered goods which where never delivered, I have sent multiple emails on which i receive a response only once I write a review. I placed an order almost 2 months ago, where are my goods or my refund, i would really like to sort this out. This is really getting ridiculous. i would not advise any one to use this online store.
Superstore had indicated I would get a partial refund for the delay of me not getting my items, after sending my banking details all commutation has stopped once again an no partial refund received,this is extremely frustrating an totally unprofessional.No indication if I would ever get my goods an no reply from them. I am therefore requesting a full refund and a indication of when the money would be paid back in my account.Really unhappy with the service and fed up at this point!
After my 1st review about not receiving my item for almost 2 month and no response of tracking number and lack of communication and lies from this company they finally responded on pricecheck with a lie but funny enough us customers may not comment after that so im writing another review stating i have not heared from them again..i have sent my banking details for my refund but nothing has happend as usuall..so please beware of this anonymous 'company'..embarrassing..
Great product with a great sound I love coming home watching a movie with surround sound
From my perspective this was a top notch buying experience. The transaction was smooth, the price was right, and the shipping was fast.
Thank you very much for your Intel DH77EB ( not DH77KC ) motherboard . Till now works great ! For 1155 it's the best !
I ordered Apple AirPods from this store on the 3rd of May, paid R2648. when I enquired about the package, I struggled to get a response from them. Eventually they responded saying that the item is on "back order" and I'll receive details as soon as it is available. - THAT NEVER HAPPEND Monday I emailed again to enquir about the purchase - They said I can get a refund at anytime, so I asked to be refunded AGAIN THAT NEVER HAPPEND. Now I don't get ANY response from them!!
I ordered an Intel G2 160 GB SSD from this seller. The item came very quickly and in very good packaging. I was impressed. I had some initial setup issues (my fault) and the seller was VERY helpful and available to make sure that I was good to go. Awesome customer service and support!
The player was a Blue -Ray DVD player. The item that was sent did not match what was shipped. I ordered a Dell Blue-Ray DVD player. I will order other items because of their fast response to my concerns and the no nonsense way they handled the return. Customer service was Great!
Works great, my old Garmin was not upgradable. Would buy again if needed
Beware of this secret unknown located company. Iv waited over 1month for my item and still have not received it yet nor a refund after several attempts to contact them. Nobody responses to my emails..no calls..no updates..no tracking number. Their service is terrible! Im currently proceeding with legal action so no other customer gets scammed like i did.
great seller, my number 1 choice for all my needs online. I'm in rustenberg and they had no issues with shipping to me out this way. Would definitely shop from him again and would recommend them to all
They have given me outstanding service with my Lenovo Yoga Pro. Buying it at a great price and answering all of my questions in a short time! Excellent!
Superstore.World: Hi Craig, I'm sorry to hear that you did not receive your order. It seems like your order is not appearing on our system. This is what they replied. Hope they are looking on the right system. Below is the order on there system! ORDER DATE STATUS TOTAL #WC-59-ORDER 11th April 2017 On Hold R9 214 for 3 items this is on your web site.
My headphones arrived quickly, they were in perfect condition and my daughter loves them
Exactly what I was looking for! Pleasant and fast transaction!
Product arrived quickly and in brand new condition. Item was a genuine INTEL product at a great price and worked perfect in my laptop. Great transaction, thank you very much!
Great seller, product was described correctly, and properly, item was shipped quickly and arrived in good condition and in a timely manner.
Shipping was fast & phone case is Better than the over priced store ones, definitely recommended!
a very good notebook seller. very friendly and responsive. each and every emails are replied within a proper timeframe of 24 hours. I'm happy to say that I'll continue buying stuffs from superstore.world again in the future.
I was a bit skeptical at first of buying from Superstore being a relatively new merchant. However, from the first inquiry email itself to the shipping confirmation, Superstore has been extremely helpful and informative. The item (NP 6110) got shipped on the exact day it was promised and I received it in time as well. Item was securely packed as well. I will definitely purchase again from this Merchant without any second guesses.
Hi I ordered headphones a month ago which where never delivered. when i asked for a refund there was no response. Please never use this online store. Regards, Shamik
This company is a scam… if there is one review you should not take lightly then it’s this one. I have bought a product nearly 3 months ago but still have not received it, I have tried countless times to contact them I have send emails after emails I have phoned them they answered for the first three times and after that no answer anymore, these guys are frauds and WILL steal your money, I could not find any substantial review online, Therefore i decided to give a real review and warn the public
Great overall experience! Price and service are top notch, and unbeatable!
My experience with Superstore was the best!, from being patient with my requests for quotes, special request to get me a custom built pc, free shipping and arrived on time properly packed. Will definitely buy from this store again.
Superstore.World made my first-time custom laptop purchase a very pleasant experience. I changed my order a couple times and they worked with me to help me get what I wanted. The prices and service is the best too. Highly recommended!!!
Fareed From Superstore.world did a great job getting me the best deal and quick shipping for my new laptop. I normally don't write reviews but I am very pleased with the customer service that was recieved. My emails were always responded very quickly and even on the weekends! Thank you Fareed! surely I will recommend you!
I purchased a Samsung TV and sound bar from superstore on Tuesday last week and Fareed indicated that the goods would de delivery by Friday, immediately after payment all communication had gone dead & no goods were received on friday,the explanation was servers have issues & they will email me the delivery details.Till today i have not received any further communication from superstore & I have been sending 2 complaint emails per day with no feedback.Superstore needs to contact me ASAP!
Ordered Apple AirPods which I couldn't find anywhere else. Got fast service, quick delivery, the product was good, pricing was fair. Don't know what more you can ask
it as if they take your money and that is the last you hear from they. I have place and paid for 3 HP printers and the only reply that i have had from the is that they have received my EFT. DON'T BUY FROM THEM! if anyone has a phone number please send it to me.
I have bought a few things through this store. Everything that I have purchased has been good quality products at a reasonable price
I have purchased RAM for my laptop over 3 weeks ago and to this day I am having such a problem getting a hold this company to find out about when I am going to get it. I have tried to get in touch numerous times, my emails don't get responded to and the number doesn't work (and has since been removed from the website). I spent a lot of money on this item and it is ridiculous that no one is bothered to get in touch with me and give me any information about my order!!
I have complained and emailed and emailed and called , cancel my order the 24 march, had a problem with there emails and still no money or Watch Very bad customer support/service!!!! Will never ever buy from you!!!!
I am very happy with the experience and actually got the order earlier than anticipated.
I found the service to be very helpful - they helped me find the right printer to match my needs. Good service and value for money.
I needed a card printer urgently and I was able to get it at this store way less than I got my original one and I called to explain that I need it today - they made a plan and delivered same day. I recommend this store and will be visiting more often. Very good job. 5 Stars all the way.
Had great service first time we used you (my wife needed an Asus battery) it was delivered promptly and it is working well. We tried Computer Mania previously for my Daughter's laptop (also Asus) but had to return product as it never worked. Tried Dell for my Precision M6500 as a matter of interest, but they no longer provide for that model and suggested I upgrade & buy a new computer from them. I trust that all will be good once I receive the battery from yourselves.
I have an old Dell Inspiron laptop and I was looking for a new battery and a power cord for it and all the sites I went on, the batteries were expensive. I found this site and I decided to check it out. The prices are low and they offer free shipping. What more can I say. Thank you Superstore.World.
I called before ordering everything seemed fine, once the order was placed and payment was made they have been extremely difficult to contact. They do not respond to Emails, or phone calls. its almost 2 weeks and i have not heard anything back from them regarding my purchase. I would not advise anyone to use this store.
Very satisfied. Simple, easy process. Easy to find my products, checkout was simple and hassle free. Prices and shipping charges/times were fair, and everything was clearly communicated. Overall excellent service.
Superstore.world confirmed they had stock of the phone I wanted to order and committed to delivery within 2 to 3 days. I have now been waiting for more than two weeks and Superstore.world have been very difficult to track and evasive on when they plan to deliver if at all. I have requested a tracking number on numerous occasions without success. I would advise your rather stay away. Adrian v Rensburg
The only thing to improve would be to add shipping & tracking details. I know my order was shipped by road freight so maybe that's why the details weren't available... but it did arrive quicker than I expected so I am very happy overall.
I called before placing the order with a question regarding manufactures warranty. The sales agent was very pleasant and answered my question immediately. After the call I closed down the other pages in my browser from other vendors and placed the order immediately. Support is always my #1 concern and the call made my decision for me as to who to order from.
Great prices, fast shipping and top-notch customer service!
Bought Cat6 cables that were a fantastic buy!
I stumbled upon Superstore.World during my search for a Barcode Printer. The product selection and price ranges exceeded all the previous sites visited. Once I found the exact machine I wanted, I then compared the price online and found it at a higher price everywhere else. The order was easy to place, the staff kept me updated with the progress of my order and the product was delivered with no problems. I recommend this site.
I bought few things online only to see the reviews online which really worried me. I am not sure how people can be so negative about this store. Everything I bought was great and the gaming computer that they built for me is fantastic. I returned one out of the 5 items I bought. I had no problem at all, they emailed me to say they had received it and my money was credited to my account after few days. I normally buy from takealot but I have to say I will be buying a lot from here.
I bought my computer and wanted it to be good for business and gaming. It was super affordable and work's perfectly. I couldn't be happier!
These guys have the best deals in Jozi. I had to wait about a week for my order but the service and discount is worth it. I will buy again
Went out of their way to get my battery delivered
This is my 3rd purchase with this store. They always source the items I am looking for even though they do not have it on their website. Great service *****
Top service from these guys. I purchased 10 laptops and received a huge discount plus free laptop covers for every laptop. I definitely recommend these guys for bulk buying.
I have ordered a Apple Watch on Friday 24 March and on the next Monday I have asked when is it going to be shipped and they have said the next day at 12h then Wednesday they had a new story then I canceled and today 7 April I am still waiting????!!!! I will never ever buy something for them
The guys at this store are amazing. Unfortunately, they did not have stock of the item I purchased and I was very upset because the item was a birthday gift for my son who is a gaming fanatic. The guys found an alternate item that was an upgrade to the original item plus gave me a shopping voucher for my next purchase. I guess all startups have their hiccups at the beginning but if this is the way they are running the business from the beginning I expect great things for their future. Top service
I ordered a cash drawer for my business and I required the item that evening - the owner hand delivered this item to me on the same day. I definitely recommend these guys and will be using them again in the near future.
I ordered a replacement battery for my Samsung Galaxy Note - the item was ordered the day before I left on vacation and this company sent someone to deliver the item at the check in counter at the airport just before I had to go through security. They understood that I really needed this item and went the extra mile to get it to me even though normal delivery would take between 2-3 days. I definitely recommend this company and will use them again. 5 STAR SERVICE! WELL DONE GUYS!
I ordered a 5TB external harddrive. Delivery guy came with a phone charger cable. Tried calling Fareed...no answer. Sent multiple emails...no response! Very very bad customer service. Will be lodging a case of theft with police if no response is received within the next day or two!
I have tried calling and emailing Superstore.World and I have had no luck in getting a hold of them. The number is always off and they do not respond to emails as well. Not a happy chappy at the moment! Can someone from Superstore call me ASAP