Description
Once troubleshooting has been performed by Samsung's service support team and a technician visit deemed necessary, a service request will be booked with one of the approved network of service technician. The technician will attend and diagnose the fault with the product. Technicians carry a wide range of spare parts with them which enables Samsung to complete 95% of repairs on the first visit. If however, the repair is not completed within the first visit, the product will be repaired within 3 working days unless otherwise specified by the technician.
Samsung Onsite Service - Extended service agreement - parts and labour - 1 year (3rd year) - on-site - response time: NBD - for ML-3560, 3561, 4050, 4550, 4551
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