Read reviews for Sybaritic

Excellent Communication

Strengths: Excellent communication via email and sms.

Weaknesses: None

I ordered two ink cartridges for my Pixma printer on Thursday. Got email almost every 2 hours on Friday indicating availability of the items which was quite nice as normally that information is not sent to the purchaser. I got an email at 6pm on Friday to inform me that the delivery would be on Monday morning. I received my order on Monday as communicated.What I particularly enjoyed was the sms I received from the shop with my waybill number and courier information it. I have not had that happen anywhere else in South Africa which I think is quite useful.I will definitely use Sybaritic again as the whole experience was very efficient and worry free.

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Good deal, bad service

Ordered a graphics card that was marked as "In Stock" on the website (so, I should have received it within the week). Only a week after ordering, did they confirm that the item was indeed NOT in stock. There was nothing I could do but wait over a month until the item was in stock, and eventually take delivery of it a week after that!

Its really hit and miss with these guys.

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Great shop

Strengths: Great prices, good systems

I've shopped extensively with them, service is great and communication prompt. I highly recommend them.

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So far I have had good service from sybaritic. They have always been prompt at replying to my emails. Don't think I've ever had to wait more than half an hour for a reply.

I also like the fact that once you've placed your order they first check stock before you make payment. So many other online shops first take your money and then let you know that the item you ordered wasn't in stock.

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Good Prices... BAD SERVICE!!

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I used sybaritic and they had great service at the beginning when I ordered the Razer Copperhead, until they sent it, The order was to be sent to my house, but they sent it to a local garage [Engen]. The owner at least gave me my order. When i opened the Copperhead's box I was pleased until I found the mouse was broken.

I notified them that it was broken and they sent a courier to pick it up. I waited 4 weeks busy telling sybaritic that they haven't picked it up yet, so I got fed up and organized with EPX to pick it up. That same day EPX collected the box before the other courier. it took 3 weeks for them to get to it and another week to find out the mouse is broken and they had to replace it. To send it to me, it took another 2-3 weeks.

At last I got my Razer Copperhead in perfect condition, just one problem...They replaced the Copperhead with the Razer Diamondback 3G! [without even telling me]! I don't want to send it back because I don't want to struggle with bad service anymore. I will never shop there again!!! The shop SUCKS!!!!!

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I bought components at a good price and I was notified of what was going on in terms of my purchase and this was my first online purchase it went with ease

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I have done quite a few orders (starting small) from them and have not have any problems. I collect my orders directly to save on delivery costs. The prices are right but not always the cheapest. They have the best variety of goods (except games). Once payment is verified and items are in stock, you can expect to collect the next day. Overall, I personally trust them.

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Waited 3 weeks after paying for an order to find out they can't supply the item anymore. My second order I waited over a month, after I first placed the order, before I received the items. The Mobo was DOA. I sent it back and and its now over 3 weeks with no update from them...

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Used them once and like the idea that they always keep you updated. Would have been 5 star from me but they took a while to deliver my item. Good work guys, will be dealing with you again

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