Description
This book provides insights on how to position a call center for the business challenges of the 21st century. It covers topics such as how the call center works, how it fits into the big picture, what the future holds, and how new technologies affect operations.
States that call centers are not just places where calls arrive, but a strategic business asset, the core of your business' customer relationship strategy. This book offers an exploration of how the call center works, how it fits into the big picture, what the future holds, and how new technologies affect operations.
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