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The goal of the world class company is to produce a product or service that offers customers the highest quality at the lowest cost and in the shortest time possible. Product Design

Quality Function Deployment (QFD) is a method for satisfying customers by translating their demands into design targets and quality assurance points. For a thorough "how-to" on the implementation of QFD, we went

While value stream mapping is now accepted as a tool for identifying waste, future state mapping presents greater challenges. Achieving the full implementation pictured in an enhanced future state map is far